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We'd love to hear from you. Reach out with any questions or feedback.
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Contact Information
Customer Support
Business Inquiries
1-800-PREP-SAT
Office Hours
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 2:00 PM EST
- Sunday: Closed
Frequently Asked Questions
What is the typical response time?
We strive to respond to all inquiries within 24 hours during business days. For urgent matters, please use our live chat feature during business hours.
How can I request a refund?
Refund requests should be submitted within 7 days of purchase. Please contact our support team with your order details and reason for the refund.
Do you offer educational discounts?
Yes! We offer special pricing for schools and educational institutions. Please reach out to our partnerships team for more information.
How can I report a technical issue?
For technical support, please email us with details about the issue, including screenshots if possible, and information about your device and browser.